By 2022, ITW Shinemark recognised the need to modernise its systems to keep pace with rising customer expectations and increasing operational complexity. Without change, inefficiencies and errors risked undermining service quality. To ensure the best possible technology partner, ITW Shinemark conducted a detailed market review, exploring multiple providers and assessing the latest SaaS offerings. Key Requirements: – A scalable SaaS platform capable of future-proofing operations – Improved traceability and visibility across production and fulfilment – Reduction in fulfilment errors, particularly incorrect volumes or part numbers – A partner able to tailor the system to ITW Shinemark’s unique workflows

ITW Shinemark chose Portech for its combination of proven technology and practical alignment with business needs. While larger providers offered similar functionality, they often came at higher cost and with less flexibility around established workflows. Portech provided a more cost-effective solution while ensuring the system was tailored and robust. Having worked together since 2017, Portech also brought a deep understanding of ITW Shinemark’s operations, ensuring the upgrade was delivered smoothly and with minimal disruption. The solution included: – Migration to the SaaS platform in 2022, delivering scalability and reliability. – Enhanced traceability features, offering complete visibility across production and fulfilment. – Deployment of handheld scanners to improve accuracy and efficiency in picking. – Bespoke configuration to align the system seamlessly with ITW Shinemark’s operations.

Together, these steps provided ITW Shinemark with a modern, tailored platform that not only addressed immediate operational needs but also laid the foundation for measurable improvements in accuracy, efficiency, and long-term scalability.

The Result The upgrade to Portech’s SaaS platform delivered clear operational benefits for ITW Shinemark. The tailored approach led to improvements in daily workflows and increased confidence across the supply chain. These improvements have strengthened ITW Shinemark’s operations, reduced risk, and positioned the business with a robust technology platform to meet both current and future demands. Conclusion ITW Shinemark’s decision to remain with Portech after a full market review reflects the strength of the partnership and the value of a tailored, cost-effective approach to technology.

Looking ahead, ITW Shinemark and Portech will continue working together to adapt the platform as needs evolve, ensuring technology remains an enabler of efficiency, accuracy, and growth. It’s a clear example of how a bespoke approach to technology can unlock operational gains today while laying the foundation for future success.